Cancellation and Refund Policy for AdvitaFoods.com

Cancellation & Refund Policy

Effective Date: July 9, 2026

At Advita Foods, we are committed to delivering high-quality products and ensuring customer satisfaction. This Cancellation & Refund Policy explains the terms and conditions governing cancellations, returns, replacements, and refunds for purchases made through AdvitaFoods.com ("Website").

By placing an order on our Website, you agree to the terms of this Policy.

1. Order Cancellation

Before Dispatch

Orders may be cancelled only before they have been dispatched from our warehouse. To request a cancellation, please contact our customer support team as soon as possible.

If your cancellation request is approved before dispatch, a full refund will be initiated to your original payment method.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return or replacement in accordance with this Policy.

2. Returns & Refunds

As our products are food items, returns are accepted only under the following circumstances:

The product received is damaged during transit.
The product received is defective or unfit for consumption.
You receive an incorrect product.
The product has expired before delivery.
The product delivered is significantly different from what was ordered.

To be eligible for a refund or replacement, you must notify us within 7 days of receiving the order.

Please provide:

Your Order Number
Photographs of the product and packaging
A brief description of the issue

Advita Foods reserves the right to verify the claim before approving any refund or replacement.

3. Non-Returnable & Non-Refundable Items

For hygiene and food safety reasons, we do not accept returns or provide refunds in the following situations:

The product has been opened, consumed, or partially used.
The product has been damaged due to improper storage or handling after delivery.
The customer no longer wants the product after delivery.
The delivery address provided was incorrect or incomplete.
Delivery could not be completed because the recipient was unavailable.
Minor variations in packaging, colour, or appearance that do not affect product quality.

4. Refund Process

To request a refund or replacement, please contact us with your order details at:

Email: hello@advitafoods.com

Our customer support team will review your request and may ask for additional information or photographs to verify the claim.

Once approved, refunds will be processed to the original payment method used for the purchase.

Where applicable, we may offer a replacement instead of a refund.

5. Refund Timeline

Once your refund request has been approved:

Refunds are generally processed within 5–7 business days.
The amount will be credited to your original payment method.
Actual credit timelines may vary depending on your bank, payment gateway, or card issuer.

6. Shipping Charges

Shipping and delivery charges are generally non-refundable unless:

An incorrect product was delivered by Advita Foods.
The product arrived damaged or defective.
The refund is due to an error on our part.

7. Orders from Third-Party Marketplaces

Products purchased through third-party platforms such as Amazon, Flipkart, Meesho, or other online marketplaces are subject to the respective platform's cancellation, return, and refund policies.

Please contact the platform from which the purchase was made for assistance.

8. Right to Refuse Refunds

Advita Foods reserves the right to refuse refund or replacement requests where:

The claim is found to be fraudulent or misleading.
The request does not meet the eligibility criteria outlined in this Policy.
Sufficient proof of damage, defect, or incorrect delivery is not provided.

9. Contact Us

If you have any questions regarding this Cancellation & Refund Policy, please contact us:

Advita Foods

Registered Address:
Bhub, 5th Floor, A Block,
Maurya Lok Complex,
Patna, Bihar – 800001, India

Phone: +91 76679 07930